Proven effective in oral and written communication
from one-on-one to groups of over 3,000. Able to clearly,
creatively and thoroughly present both tangible and abstract
materials and ideas. Experienced in communicating with all
age groups and varied personality types.
Experienced compliance trainer, ranging from governmental regulations within the airline and building
industries, to Health and Safety
training, to specific and particular standards of excellence in the retail sector.
Skilled at recognising peoples' abilities and capabilities. Proven motivator, able to develop
personnel to better recognise
and more fully utilise their talents both as individuals and collectively as a team.
Experienced in identifying needs, recognizing their causes and
developing thorough and effective programs to address them,
integrating efficiencies in cost, time and resources with
innovation and creativity.
Able to evaluate large quantities of information and focus it into
an understandable, practicable and effective quantitative tool.
When faced with challenges, adept at recognizing how to best break
them down into workable tasks.
MITRE10 MEGA PETONE, PORIRUA & UPPER HUTT, Hutt Valley, New Zealand
2006 to 2018
Training & Induction Champion
-Developed and introduced several forms of Induction, including the current, month-long programme
Responsible for the Induction, internal and external training of approximately 300 staff at three stores.
Develop and facilitate numerous lessons, maintain accurate training records for all staff, coordinate use of the
company training room by outside facilitators, monitor team development and arrange training as required,
manage the overall company training programme and develop training initiatives/make programme recommendations to
the Leadership Team, and strategic training planning.
Additional duties include assisting in developing a positive company culture through developing and implementing various recognition
programmes, launching Wellness initiatives, maintaining the company organisational chart, writing and developing
company manuals and team handbooks, assisting with company Health & Safety including the ACC Compliance Audit,
supporting team communications, including being Editor for the company newsletter, and assisting in various
store projects as required.
-Introduced a complete in-house, NZQA-recognised training programme, from development of lessons to teaching those lessons, verifying that the
applicable material was learned and then assessing the material as a certified assessor with the Service IQ ITO.
-At the request of Mitre10 Support Centre, provided lessons and initiatives I developed, to support the wider Mitre10 Team nationwide
-Active member of the Health & Safety Committee and heavily involved in H&S projects, including the ACC Compliance Audit
-Finalist in ACC's national 2012 Idea Nation project, promoting safety in the home
-First from the company to graduate from the three year Mitre10 Management Development Programme
-Created, and current Editor for company newsletter, Nuts & Bolts
-Redeveloped and reintroduced a sales department recognition programme, "Top Dog," and
created and introduced a suport department recognition programme, "Atlas"
-Designed and put forward several training resources, including a team member handbook and complete company training manual
-Work with several of the government Industry Trade Organisations to further develop the team, including the Service IQ ITO, Primary ITO, Skills ITO, Joinery ITO, and Building and Construction ITO
-Arranged and coordinted a Wellness Day for our stores
-Contributed to the development of the New Zealand Cancer Society's CanWork Programme and coordinated its introduction into the company and for the general public
JOSEPH MOORMAN THE CATHOLIC, World-Wide
1996 to 2008
Founder and Owner:
-Through own marketing techniques, recordings have
reached people in all 50 US states, Puerto Rico, Washington DC,
and each of the 7 continents in only a few years time.
Own company formed to minister to others through music. Produce,
design, market, and sell own recordings of sacred music.
Coordinated and managed all required accounting, marketing,
advertising, and promotion involved with sales, and the design,
development, planning, and performing for the recordings
-Guest singer for several conferences and events throughout
-Designed own web site after initial setup, without prior HTML
training. Added several pages, links, photos, tables, counter, and sound clips.
-Computer literate, including MS Office , HTML, and Internet.
(Microsoft Word, Excel, Access, PowerPoint, Outlook, Publisher)
-Designed a trade show "quad-booth" for over 20 artists of the
Catholic Association of Musicians, for use at the National Catholic
Marketing Network Trade Show.
USAIRWAYS, INC, Pittsburgh, PA, United States
1989 to 2006
Flight Attendant Training Specialist:
Instruct, update, evaluate, test, and provide feedback for flight attendants and trainees
on government and company procedures, corporate business plan, and safety
procedures and equipment. Assist trainees with obtaining their
certification, and current flight attendants in both successfully
renewing their yearly certification, and in learning new material.
Coordinate with a team of instructors, support staff, and
administrators in several departments to ensure a successful
training product is delivered to students.
-Initiated, planned, coordinated and produced an airport
tour video used in flight attendant training.
-Certified Instructor in Tactical Communication, First Aid, CPR, & AED
-Created an original airline cartoon, "Plane Crazy," which was
used in Training Department materials and company newsletters.
-Among top 1/2% of 10,000 company flight attendants chosen
to certify, evaluate, test and make recommendations regarding the
Fokker-100 aircraft as it was first introduced into the United States.
SEARS, ROEBUCK & COMPANY, Cleveland, OH, United States
1982 to 1989
Assistant Unit Manager:
-Chosen among top in region's management to help
coordinate opening of a new store in New Philadelphia, OH.
Shared departmental and store-wide management duties and responsibilities,
including: training, developing and motivating employees;
devising and implementing sales programs, creative display,
inventory control, defining departmental monthly and yearly goals,
and customer service.
-Created and implemented an innovative motivational
program which proved to increase productivity by approximately
-Developed and initiated a program which improved inventory
control by 30% and is still being used today.
CLEVELAND STATE UNIVERSITY, Cleveland, OH
Bachelor of Business Administration, Management and Labour
CUYAHOGA COMMUNITY COLLEGE-WEST, Parma, OH
Associate of Arts Diploma
WELLINGTON INSTITUTE OF TECHNOLOGY, Petone, Wellington, New Zealand
National Certificate in Adult Literacy & Numeracy Education (NCALNE)
References Upon Request